Case Study
AGD Service Group
Industry
Retail
Use Case
Service Management
Aureuserp
Opensource
Country
Poland
Industry
Retail
Use Case
Service Management
Aureuserp
Opensource
Country
Poland
AGD Service Group is a Poland-based company that repairs coffee machines and provides coffee equipment for both individuals and businesses.
It works as a service and retail company, offering repair services along with coffee machines, spare parts, and accessories.
The company serves home users, offices, and businesses with reliable services and quality products through simple processes.
AGD Service Group focuses on fast service, original parts, and complete repairs for better performance.
Open Source ERP Aureus helped AGD Service Group streamline repairs, manage parts inventory, and improve overall service operations.
AGD Service Group faced challenges in managing repair operations, parts inventory, and service workflows due to disconnected systems.
Key details like repair status, parts availability, and service records were spread across different tools.
Without integration, tracking repairs, managing parts, and coordinating daily service tasks became time-consuming and complex.
Teams experienced delays as diagnostics, repairs, and inventory handling were not fully aligned.
Handling customer updates and service records separately added extra pressure to daily operations.
To streamline processes and improve efficiency, AGD Service Group adopted a centralized and automated system.
To improve efficiency and simplify operations, AGD Service Group implemented a centralized automated system as an all-in-one solution.
A centralized system helped AGD Service Group manage repair operations, parts inventory, and service tasks more efficiently.
With the Project Management System (PMS), the team improved planning and coordination, making repair processing and delivery faster and smoother.
The Contact Management feature helped AGD Service Group organize customer and service details securely in one central system.
Using product management tools, the company streamlined repair tracking, inventory updates, and parts handling for smoother operations.
Invoice Management helps AGD Service Group automate billing for repairs and parts, reducing manual work and keeping financial records accurate.
Inventory Management gives the team a clear view of stocked parts, machines, and supplies across all service areas.
The Purchase Order System makes it easy to track and manage procurement for spare parts, accessories, and repair materials.
Employee and time-off tools help AGD Service Group maintain staff details, monitor performance, and manage leave efficiently.
Sales Management feature helps the team manage orders, monitor transactions, and improve overall service and equipment distribution workflows.
A centralized system helped AGD Service Group streamline workflows, improve team coordination, and reduce manual administrative tasks.
Staff can now view repair orders, parts inventory, procurement, and customer data in one central platform, making operations faster and more reliable.
With this system, AGD Service Group manages its service and equipment operations confidently, accurately, and smoothly across all teams.
With a centralized system, AGD Service Group consolidated all repair, parts, and operational data on a single platform.
The team can now monitor repair orders, inventory levels, and daily service tasks in real time, making workflows smoother and more organized.
Processes like invoicing, procurement, and staff management are easier to handle, saving time and reducing errors.
Improved coordination and visibility across departments help the team run service and equipment operations efficiently at every stage.
The system also supports AGD Service Group’s growth by streamlining Website Management and keeping all data accurately updated.
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